Privacy policy

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Privacy Policy - Aus Home Services

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1. Introduction

Aus Home Services is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide to us, whether as a client of our cleaning services, a participant in our training programs, or a visitor to our website.

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2. Information We Collect

We may collect the following types of personal information:

- Contact Information: Name, address, phone number, email address.

- Service Details: Information related to the cleaning services you request, including property details, service preferences, and schedules.

- Payment Information: Credit card details or bank account information for processing payments.

- Training Information: Details related to your participation in our online or in-person training courses, including course selections, assessments, and feedback.

- Website Usage: Information collected via cookies and other tracking technologies to enhance your experience on our website.

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3. How We Use Your Information

The information we collect is used for the following purposes:

- Service Provision: To provide and manage our cleaning services, including scheduling, communication, and follow-up.

- Training Programs: To administer our online and in-person training courses, including registration, course delivery, and certification.

- Payment Processing: To process payments for services and training courses securely.

- Customer Support: To respond to your inquiries, provide customer support, and resolve any issues.

- Marketing and Communication: To send you promotional materials, special offers, and updates on our services and training programs. You can opt-out of these communications at any time.

- Quality Assurance and Improvement: To improve our services and training programs, including through internal reviews, feedback, and quality control processes.

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4. Sharing Your Information

Aus Home Services does not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

- Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors or IT support. These providers are bound by confidentiality agreements and are only permitted to use your information for the purpose of providing services to Aus Home Services.

- Legal Compliance: We may disclose your information if required by law or in response to legal proceedings, such as a court order or subpoena.

- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owner.

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5. Security of Your Information

We take the security of your personal information seriously. We implement a variety of security measures, including encryption, secure servers, and access controls, to protect your information from unauthorized access, alteration, disclosure, or destruction.

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6. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your information is no longer needed, we will securely delete or anonymise it.

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7. Your Rights

You have the following rights regarding your personal information:

- Access: You can request a copy of the personal information we hold about you.

- Correction: You can request corrections to any inaccurate or incomplete information.

- Deletion: You can request the deletion of your personal information, subject to certain legal restrictions.

- Objection: You can object to the processing of your personal information for marketing purposes or on other legitimate grounds.

- Data Portability: You can request a copy of your information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details provided below.

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8. Use of Photos and Media

As part of our service and training processes, we may take photos of cleaned areas or training sessions. These photos may be used for internal training, quality control, and marketing purposes on our website or social media platforms. We ensure that no personal or identifiable information about you, your property, or your belongings is included in these photos without your explicit consent.

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9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and tailor our marketing efforts. You can control the use of cookies through your browser settings, but disabling cookies may affect the functionality of our website.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational considerations. The latest version of this policy will always be available on our website. Your continued use of our services or website following any updates constitutes acceptance of the revised policy.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Aus Home Services  

Address: 17 Herbert Street, St Kilda 3182  

Phone: 0478492519

Email: contact@aushomeservices.com

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By engaging with Aus Home Services, whether through our cleaning services or training programs, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.