Terms and Conditions

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Terms and Conditions - Aus Home Services 

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1. Introduction 

Welcome to Aus Home Services. These Terms and Conditions ("Terms") apply to all our clients, including those seeking domestic cleaning, owner's corporation cleaning services, and individuals purchasing our online or in-person training courses. By using our services or purchasing our training guides, you agree to these Terms. Please review them carefully. 

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2. Services Provided 

Aus Home Services offers a wide range of services, including: 

- Domestic Cleaning: Regular house cleaning, deep cleaning, spring cleaning, and move-in/move-out cleaning services tailored to individual homeowners. 

- Owners Corporation Cleaning: Comprehensive cleaning services for common areas within apartment complexes, ensuring a clean and welcoming environment for all residents. 

- Online and In-Person Training: Professional cleaning training courses designed for businesses, individuals entering the cleaning industry, and those looking to enhance their skills. Our training covers the latest techniques and best practices in the cleaning industry. 

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3. Bookings and Cancellations 

- Bookings: All services and training sessions must be booked in advance and are subject to availability. Confirmation will be provided via email or SMS. 

- Cancellations: 

- Domestic and Owners Corporation Cleaning: Cancellations or rescheduling requests must be made at least 24 hours before the scheduled service. Late cancellations may incur a fee of 50% of the service cost. 

- Training Courses: Cancellations for training courses must be made at least 48 hours in advance to receive a full refund. Cancellations made less than 48 hours before the course may result in a partial refund or no refund, depending on the circumstances. 

- Recurring Services: For clients with recurring cleaning services, cancellations or changes should be made at least 48 hours before the next scheduled service. 

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4. Payment Terms 

- Payment Methods: We accept payments via bank transfer, credit card, and other electronic payment methods as specified during booking. 

- Payment Schedule  

- Cleaning Services: Payments are due upon completion of each service unless otherwise agreed. 

- Training Courses: Full payment is required at the time of booking for online and in-person training courses. 

- Late Payments: Late payments may result in service suspension and/or additional fees. 

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5. Service Guarantee and Complaints 

- Satisfaction Guarantee: We are committed to delivering high-quality services and training. If you are not satisfied with a service or course, please contact us within 24 hours. We will address your concerns and take corrective action as needed. 

- Complaints: All complaints must be reported within 24 hours of service or course completion. We will work to resolve any issues promptly and fairly. 

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6. Liability 

- Damage or Loss: While our staff and trainers take great care, Aus Home Services is not liable for any damage or loss unless caused by gross negligence or intentional misconduct. We recommend that clients secure valuables and fragile items before service or training. 

- Limitations: Our liability is limited to the cost of the service or training provided on the day of the incident. 

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7. Health and Safety 

- Safe Environment: Clients must provide a safe environment for our cleaning staff and trainers. Any known risks should be communicated beforehand. 

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8. Use of Photos for Training and Marketing 

- Photos for Quality Checks and Training: We may take photos of cleaned areas or training sessions for internal training and quality control purposes. 

- Marketing Use: Some of these photos may be used on our website, social media pages, or other marketing materials to showcase our work and training programs. 

- Privacy Protection: No personal information or identifiable details about your home, corporation, or participation in training will be shared publicly. We are committed to protecting your privacy and ensuring that all photos used externally do not contain any personal information. 

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9. Privacy Policy 

Aus Home Services is dedicated to protecting your privacy. Any personal information collected during service or training booking will be used solely for providing our services. We do not share your information with third parties unless required by law or necessary to fulfill the service. 

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10.  Email Subscription and Opt-Out Policy 

- By providing your email address to Aus Home Services, you agree to be automatically subscribed to our email newsletter and promotional communications. These emails may include updates about our services, special offers, and other relevant information. 

- If you prefer not to receive these emails, you can opt out at any time. Each email will include an unsubscribe link at the bottom, allowing you to easily remove yourself from our mailing list. Alternatively, you can contact us directly at [email address] to request removal from our subscription list. 

Please note that opting out of email communications will not affect your ability to receive important service-related information or updates about your current services with us. 

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11. Promotions 

- Eligibility: Promotions offered by Aus Home Services are valid for new customers only and may be restricted to specific geographic areas as specified in the promotion. 

- Offer Details: Each promotion will specify the total discount offered and how it is to be applied across the applicable services. Discounts may be spread across multiple services, with the specific percentage applied to each service detailed in the promotion. 

- Usage Limitations: 

   - Promotional discounts are typically limited to one use per household. 

   - Discounts must be used within the promotional period and cannot be combined with other offers unless explicitly stated. 

   - Additional limitations, such as the number of services that can be booked under the promotion or the maximum discount per service, will be outlined in each specific promotion. 

- Validity: Promotions are valid only for the duration specified by Aus Home Services. Once the promotional period ends, any unused discounts will expire and cannot be redeemed. 

- General Terms: Aus Home Services reserves the right to modify or terminate any promotion at any time without prior notice. Participation in any promotion constitutes acceptance of these terms and conditions. 

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12. Governing Law 

These Terms are governed by the laws of the State of Victoria, Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Victoria. 

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13. Amendments 

Aus Home Services reserves the right to amend these Terms at any time. Any changes will be posted on our website, and continued use of our services or training programs will constitute acceptance of the updated Terms. 

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14. Contact Information 

If you have any questions or concerns about these Terms, please contact us at: 

Aus Home Services  

Address: 17 Herbert Street, St Kilda 3182  

Phone: 0478492519 

Email: contact@aushomeservices.com 

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These Terms and Conditions ensure transparency and protection for all parties involved, whether you are a domestic cleaning client, an owner's corporation manager, or someone engaging with our training programs. We encourage you to review these Terms carefully before engaging our services or purchasing our training products.